Question 1

How do I book a ride with RegisRides?

Accepted Answer

You can easily book a ride through our online booking form for convenient scheduling, by calling us directly at (404) 979-4628, or by emailing us at contact@regisrides.com. We recommend booking in advance to ensure availability, especially for airport transfers and special events.

Question 2

What types of vehicles do you offer?

Accepted Answer

Our luxury fleet includes Mercedes S-Class sedans, Cadillac Escalade and Chevrolet Suburban SUVs, Cadillac CT5 sedans, and Mercedes Sprinter vans. Each vehicle is meticulously maintained and equipped with premium amenities for your comfort.

Question 3

Do you provide airport transportation?

Accepted Answer

Yes, we specialize in airport transfers to and from Miami International Airport (MIA), Fort Lauderdale-Hollywood International Airport (FLL), and other regional airports. Our chauffeurs monitor flight schedules to ensure timely pickups and drop-offs.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance for regular services and 48-72 hours for special events or during peak travel seasons. However, we also accommodate same-day bookings subject to availability.

Question 5

What are your service areas?

Accepted Answer

We primarily serve Miami-Dade, Broward, and Palm Beach counties. This includes Miami, Fort Lauderdale, Boca Raton, West Palm Beach, and surrounding areas. For destinations outside our standard service area, please contact us for availability and pricing.

Question 6

Are your chauffeurs licensed and insured?

Accepted Answer

Absolutely. All our chauffeurs are professionally licensed, fully insured, and undergo thorough background checks. They receive ongoing training in defensive driving, customer service, and local area knowledge to ensure your safety and satisfaction.

Question 7

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 24 hours before your scheduled pickup time. Cancellations made within 24 hours may be subject to a cancellation fee. For weather-related or flight delay cancellations, we work with you to reschedule at no additional charge.

Question 8

Do you offer hourly charter services?

Accepted Answer

Yes, we provide hourly charter services perfect for business meetings, city tours, shopping trips, or multiple stops. Our hourly rates include the vehicle, chauffeur, and fuel, with a minimum booking period that varies by vehicle type.

Question 9

How do you handle flight delays?

Accepted Answer

For airport pickups, we monitor your flight status in real-time and adjust pickup times accordingly. There are no additional charges for delays up to 60 minutes for domestic flights and 90 minutes for international flights. We will contact you with any updates.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, corporate accounts, and cash payments. For corporate clients, we can set up billing accounts with net payment terms. Payment is typically processed after your trip is completed.

Question 11

Do you provide car seats for children?

Accepted Answer

Yes, we can provide car seats and booster seats upon request at the time of booking. Please specify the age and weight of children who will be traveling so we can ensure the appropriate safety equipment is available.

Question 12

Is there a minimum charge or booking requirement?

Accepted Answer

Yes, we have minimum charges that vary by service type and vehicle. For point-to-point transfers, the minimum is typically 1 hour. For hourly charters, minimums range from 2-4 hours depending on the vehicle and day of the week.

Frequently Asked Questions